& Conditions for the Supply of Goods through the Website
In these terms and conditions:
“us/our or we”
means Foxy Lady and any of its
authorised agents; and
the private individual who orders the goods.
We must receive payment of the whole of the
price for the goods that you order before your order can be accepted. Once payment has been received by us we will
confirm that your order has been accepted by sending an email to you at the
email address you provide in your order form.
Our acceptance of your order brings in to existence a legally binding
contract between us.
All orders placed by you are subject to these
terms and conditions (Terms). You
warrant that you are at least over 18 or have the legal authority to enter into
Illustrations, photographs, dimensions and
descriptions of goods on our website are intended as a general guide to the
goods only and do not form part of our contract with you. Goods may vary
slightly in appearance from those depicted on the website.
The price payable for the goods that you order
is as set out in our website.
If the price of the goods is incorrectly shown
and is higher than stated on our website we will either send you an email
informing you of the new price and asking you if you want to proceed with your
order or we will cancel the order and inform you.
include VAT but you will be required to pay extra for delivery. In keeping with the ethos of our website all our items are
beautifully gift wrapped and sent out by Royal Mail Special Delivery. Delivery Costs are as set out on our website and will be added to your order automatically and clearly shown
as a separate item in your shopping basket window. Please note that it might not be possible for us to deliver to
Prices, offers and goods are subject to
availability and may change before (but not after) we accept your order.
You can pay for
your order by MasterCard, Visa, Delta, Visa Electron, Maestro, Switch and
Solo, personal cheques and bank or building society cheques (all cheques made
payable to Foxy Lady). Please allow five working days for your order to be
processed when sending bank and building society cheques. We will not
dispatch any goods until we have received payment from you.
Legal Cancellation Rights
You have the right, by law, to cancel your order
with us before you receive the goods or within 7 working days of receiving the
goods provided it is with their original tags and wrapping, undamaged and in an
You may cancel your order by informing us by
email at: firstname.lastname@example.org or telephone on 07860 492333 and
returning the goods back to our contact address below at your own cost and
Our Money Back Guarantee
We want you to be completely happy with your
purchase and so in addition to your legal right to cancel we offer a 14 day
money back guarantee. If you are not happy with the goods you have purchased
you may return them to us within 14 days of the day that you receive them.
If you want to return the goods more than 7 days
but less than 14 days after receiving them you must send the goods back to our
contact address below at your own cost and risk. You must send them back with their original tags
and wrapping undamaged and in an unused condition.
that you package the goods securely as we cannot be held liable for returned
goods damaged in transit. We recommend you use a secure method of postage such
as Royal Mail Special Delivery.
Please include the following information with
the reason for return; and
a copy of your receipt.
All returns are to be sent to: Foxy Lady
Once you have notified us that you are returning
the goods the cost of the goods will be re-credited to your account as soon as
possible and in any event within 30 days of your order provided that the goods
in question are returned by you and received by us in the condition they were
in when delivered to you. If you do not
return the goods delivered to you or (except where returning within 7 days) you
do not pay the cost of delivery we shall be entitled to deduct the direct costs
of recovering the goods from the amount to be re-credited to you.
Cancellation by us
We reserve the right to cancel the contract
between us if:
we have insufficient stock to deliver the goods
you have ordered;
we do not deliver to your area; or
one or more of the goods you ordered was listed
at an incorrect price due to a typographical error or an error in the pricing
information received by us from our suppliers.
If we do cancel your contract we will notify you
by email and refund any sum paid by you as soon as possible but in any event
within 30 days of your order. We will
not be obliged to offer any additional compensation for disappointment
Delivery of Goods to you
We will deliver the goods ordered by you to the
address you give for us for delivery at the time you make your order.
We will endeavour
to despatch orders received prior to 4.00 pm during a working day the same day
for next day delivery. Orders received after 4.00 pm will be shipped the next
working day. However some items are made to order and may take a little longer.
We will notify you as soon as possible of any delays caused by items being out
of stock at the time of order. We are unable to specify a time for
Please note that
a signature will be required to acknowledge receipt of goods.
You will become responsible for the goods you
have ordered when they have been delivered to you. Once goods have been delivered to you they
will be held at your own risk and we will not be liable for their loss or
If you do not receive the goods ordered by you
within 30 days of our acceptance of your order you must notify us by telephone on 023 8033
If you receive
goods that are damaged or faulty you should not use them and contact us as soon
as possible by telephone on 023 8033 1093 and
we will advise you how to proceed. If you want a refund not a repair we
will refund you the price and the delivery costs and the cost of returning it
to us. Please send us a receipt for the return postage costs.
If you notify a problem to us under these Terms
our only obligation will be at your option:
to make good any shortage or non-delivery;
to replace or repair any goods that develop
faults within 3 months
to refund to you the amount paid by you for the
goods in question in whichever way we choose.
We will not be liable for any loss you suffer
through failure to use the goods in a normal and proper manner or through
altering or modifying the goods, failure to follow the manufacturers
instructions or using the goods in a careless or negligent manner.
Our liability to you for death or personal
injury caused by our negligence is not limited.
We will not be liable to you for any indirect or
consequential loss, damage or expenses (including loss of profits, business or
goodwill) whatsoever arising out of any problem you notify to us under this
Clause and we shall have no liability to pay any money to you by way of
compensation other than to refund you the amount paid by you for the goods.
All notices from you to us must be in writing
and sent to our email address at: email@example.com.
All notices from us to you will be displayed on our website from time to time.
Events beyond our control
We shall have no liability to you for any
failure to deliver goods you have ordered or any delay in doing so or for any
damage or defect to goods delivered if caused by any event or circumstances
beyond our reasonable control including, without limitation, strikes, lockouts
and other industrial disputes, breakdown or systems or network access, flood,
fire, explosion or accident.
If any part of these Terms are unenforceable
including any provision in which we exclude our liability to you the
enforceability of any other part of these Terms will not be affected.
You acknowledge and agree to be bound by the
Third Party Rights
A person who is not a party to this contract has
no right under Contracts (Rights of Third Parties) Act 1999 to enforce any term
of this contract but this does not affect any right or remedy of a third party
which exists or is available apart from that Act.
The contract between us shall be governed and
interpreted in accordance with English law and the English Courts shall have
jurisdiction to resolve any disputes between us.
These Terms together with our current website
of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our
behalf should be understood as a variation of these Terms or as an authorised
representation about the nature or quality of any goods offered for sale by
us. Save for fraud or fraudulent
misrepresentation we shall have no liability for any such representation being
untrue or misleading.