Terms & Conditions for the Supply of Goods through the Website

 

1                 Our Contract

1.1             In these terms and conditions:

1.1.1         us/our or wemeans Foxy Lady and any of its authorised agents; and

1.1.2         you/your means the private individual who orders the goods.

 

1.2             We must receive payment of the whole of the price for the goods that you order before your order can be accepted.  Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.  Our acceptance of your order brings in to existence a legally binding contract between us.

 

1.3             All orders placed by you are subject to these terms and conditions (Terms).  You warrant that you are at least over 18 or have the legal authority to enter into this agreement.

1.4             Illustrations, photographs, dimensions and descriptions of goods on our website are intended as a general guide to the goods only and do not form part of our contract with you. Goods may vary slightly in appearance from those depicted on the website.

 

2                 Price

2.1             The price payable for the goods that you order is as set out in our website.

2.2             If the price of the goods is incorrectly shown and is higher than stated on our website we will either send you an email informing you of the new price and asking you if you want to proceed with your order or we will cancel the order and inform you.

2.3             All prices include VAT but you will be required to pay extra for delivery. In keeping with the ethos of our website all our items are beautifully gift wrapped and sent out by Royal Mail Special Delivery.  Delivery Costs are as set out on our website and will be added to your order automatically and clearly shown as a separate item in your shopping basket window. Please note that it might not be possible for us to deliver to some locations.

2.4             Prices, offers and goods are subject to availability and may change before (but not after) we accept your order.

 

3                 Payment

3.1             You can pay for your order by MasterCard, Visa, Delta, Visa Electron, Maestro, Switch and Solo, personal cheques and bank or building society cheques (all cheques made payable to Foxy Lady). Please allow five working days for your order to be processed when sending bank and building society cheques. We will not dispatch any goods until we have received payment from you.


4                 Legal Cancellation Rights

4.1             You have the right, by law, to cancel your order with us before you receive the goods or within 7 working days of receiving the goods provided it is with their original tags and wrapping, undamaged and in an unused condition.

4.2             You may cancel your order by informing us by email at: info@foxyladydesignerclothes.com or telephone on 07860 492333 and returning the goods back to our contact address below at your own cost and risk.

 

5                 Our Money Back Guarantee

5.1             We want you to be completely happy with your purchase and so in addition to your legal right to cancel we offer a 14 day money back guarantee. If you are not happy with the goods you have purchased you may return them to us within 14 days of the day that you receive them.

5.2             If you want to return the goods more than 7 days but less than 14 days after receiving them you must send the goods back to our contact address below at your own cost and risk.  You must send them back with their original tags and wrapping undamaged and in an unused condition. 

5.3             Please ensure that you package the goods securely as we cannot be held liable for returned goods damaged in transit. We recommend you use a secure method of postage such as Royal Mail Special Delivery.

5.4             Please include the following information with all returns:

5.4.1         the reason for return; and

5.4.2         a copy of your receipt.

5.5             All returns are to be sent to: Foxy Lady
Shamrock Quay
William Street
Southampton
SO14 5QL.


6                 Refunds

6.1             Once you have notified us that you are returning the goods the cost of the goods will be re-credited to your account as soon as possible and in any event within 30 days of your order provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you.  If you do not return the goods delivered to you or (except where returning within 7 days) you do not pay the cost of delivery we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

 

7                 Cancellation by us

7.1             We reserve the right to cancel the contract between us if:

7.1.1         we have insufficient stock to deliver the goods you have ordered;

7.1.2         we do not deliver to your area; or

7.1.3         one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

7.2             If we do cancel your contract we will notify you by email and refund any sum paid by you as soon as possible but in any event within 30 days of your order.  We will not be obliged to offer any additional compensation for disappointment suffered.

 

8                 Delivery of Goods to you

8.1             We will deliver the goods ordered by you to the address you give for us for delivery at the time you make your order. 

8.2             We will endeavour to despatch orders received prior to 4.00 pm during a working day the same day for next day delivery. Orders received after 4.00 pm will be shipped the next working day. However some items are made to order and may take a little longer. We will notify you as soon as possible of any delays caused by items being out of stock at the time of order. We are unable to specify a time for delivery

8.3             Please note that a signature will be required to acknowledge receipt of goods.

8.4             You will become responsible for the goods you have ordered when they have been delivered to you.  Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

 

9                 Libility

9.1             If you do not receive the goods ordered by you within 30 days of our acceptance of your order you must notify us by telephone on 023 8033 1093.

9.2             If you receive goods that are damaged or faulty you should not use them and contact us as soon as possible by telephone on 023 8033 1093 and we will advise you how to proceed. If you want a refund not a repair we will refund you the price and the delivery costs and the cost of returning it to us. Please send us a receipt for the return postage costs.

9.3             If you notify a problem to us under these Terms our only obligation will be at your option:

9.3.1         to make good any shortage or non-delivery;

9.3.2         to replace or repair any goods that develop faults within 3 months of receipt;

9.3.3         to refund to you the amount paid by you for the goods in question in whichever way we choose.

9.4             We will not be liable for any loss you suffer through failure to use the goods in a normal and proper manner or through altering or modifying the goods, failure to follow the manufacturers instructions or using the goods in a careless or negligent manner.

9.5             Our liability to you for death or personal injury caused by our negligence is not limited.

9.6             We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) whatsoever arising out of any problem you notify to us under this Clause and we shall have no liability to pay any money to you by way of compensation other than to refund you the amount paid by you for the goods.

 

10               Notices

10.1           All notices from you to us must be in writing and sent to our email address at: info@foxyladydesignerclothes.com. All notices from us to you will be displayed on our website from time to time.

 

11               Events beyond our control

11.1           We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered if caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown or systems or network access, flood, fire, explosion or accident.

 

12               Invalidity

12.1           If any part of these Terms are unenforceable including any provision in which we exclude our liability to you the enforceability of any other part of these Terms will not be affected.

 

13               Privacy

13.1           You acknowledge and agree to be bound by the terms of our privacy policy and website terms and conditions. 


14               Third Party Rights

14.1           A person who is not a party to this contract has no right under Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party which exists or is available apart from that Act.

 

15               Governing Law

15.1           The contract between us shall be governed and interpreted in accordance with English law and the English Courts shall have jurisdiction to resolve any disputes between us.

 

16               Entire Agreement

16.1           These Terms together with our current website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us.  Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any goods offered for sale by us.  Save for fraud or fraudulent misrepresentation we shall have no liability for any such representation being untrue or misleading.

1.1             We must receive payment of the whole of the price for the goods that you order before your order can be accepted.  Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form.  Our acceptance of your order brings in to existence a legally binding contract between us.

1.2             All orders placed by you are subject to these terms and conditions (Terms).  You warrant that you are at least over 18 or have the legal authority to enter into this agreement.

1.3             Illustrations, photographs, dimensions and descriptions of goods on our website are intended as a general guide to the goods only and do not form part of our contract with you. Goods may vary slightly in appearance from those depicted on the website.